Exciting News! Service Enhancement at MSIG Indonesia Call Center

We are pleased to announce an enhancement to our Call Center service, starting today, 17 April 2025! This initiative is designed to improve your experience and provide more integrated support.

As part of this enhancement, we are providing a variety of easy-to-access communication channels, including:

• Call Center: 1500 674 (MSI)
• Enquiry Form on Website: Click here
• Company Email

We are also in the process of expanding our services to other digital platforms, including social media and WhatsApp, to offer even broader access in the near future. Stay tuned for further updates.

Currently, product-related inquiries are available for the following insurance categories:

• Motor Vehicle Insurance
• Travel Insurance
• Marine Cargo Insurance
• Fire Insurance
• Earthquake Insurance

These enhancements are aimed at streamlining communication and ensuring your requests are addressed more quickly and efficiently across multiple platforms whenever needed.

Here are the services you can access:

• Claim Enquiry: Get information on claim procedures and status updates.
• Product Enquiry: Access general information about our products and services.
• Complaint Handling: Easily submit and track your complaints with timely and transparent responses.

We believe this marks the beginning of a more connected and responsive service experience. As we continue to grow and expand our communication channels, we remain committed to delivering the high standards of service you expect from MSIG Indonesia.

Thank you for your continued trust and support. We look forward to serving you even better today and in the future.