Help & Support

Whether you’re looking for more information or any of our products or require emergency assistance at home, overseas or on the road, we’ll always be within easy reach.

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Enquiry

If you have any questions or requests regarding our insurance products and other matters, we are here to help. Fill out the form and our team will contact you shortly.

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Our partners

Find out more about the partners we work with to bring you the care and protection you need.

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Customer service

Should you have any queries or concerns, we’re always ready to assist you.

INDONESIA

PT. Asuransi MSIG Indonesia.

HEAD OFFICE

Summitmas II Building, 15th Floor
JI. Jenderal Sudirman Kav. 61-62
Jakarta 12190 Indonesia

Tel: (021) 252 3110 (Hunting)
Fax: (021) 252 6761, 5206 040 (General)
(021) 252 4309 (Production)
(021) 252 4084, 252 4083 (Claim)

Website : msig.co.id

BRANCH OFFICES

BANDUNG

Hquarters Business Residence Building 
9th Floor Unit E
Jl. Asia Afrika No. 158, Bandung 40261

Tel: (022) 3000 0851, 3000 0852

BATAM

Wisma Batamindo
3rd Floor No.06
Jl. Rasamala No.1, Batamindo Industrial Park, 
Mukakuning, Batam 29433

Tel : (0770) 611 550, 611 161 
Fax: (0770) 611 551

MEDAN

Sinar Mas Land Plaza
8th Floor Suite 804
Jl. P. Diponegoro No. 18
Medan 20152

Tel : (061) 452 8783, 452 8795 
Fax: (061) 452 8810

SURABAYA

Intiland Tower
7th Floor, Suite 05D
Jl. Panglima Sudirman 101-103, Surabaya 60271

Tel : (031) 531 8876, 531 8496 
Fax: (031) 531 0826

REPRESENTATIVE OFFICES

DENPASAR

Quest San Denpasar Hotel 
2nd Floor No. 1
Jl. Mahendradata No. 93, Padangsambian Klod, Denpasar 80117

Tel: (0361) 471 7227, 471 7228 
Fax: (0361) 471 7226

PALEMBANG

Sudirman City Centre Office Tower
6th Floor Unit 603
Jl. Jenderal Sudirman No. 57, Palembang 30125

Tel : (0711) 563 0711, 563 0712
Fax: (0711) 563 0713

SEMARANG

Wisma HSBC 
5th Floor Unit 507
Jl. Gajah Mada No.135, Semarang 50134

Tel : (024) 841 7010, 841 7013 
Fax: (024) 841 7012

Regional office

MSIG Asia Pte Ltd

4 Shenton Way #27-01 SGX Centre 2, Singapore 068807
Website: msig‑asia.com

Japan (head office)

MS&AD Insurance Group Holdings, Inc.

Tokyo Sumitomo Twin Building (West Tower)
27-2, Shinkawa 2 Chome
Chuo-ku, Tokyo 104-0033, Japan
Website: ms‑ad‑hd.com

Mitsui Sumitomo Insurance Company, Limited

9, Kanda-Surugadai 3 Chome
Chiyoda-ku, Tokyo 101-8011, Japan
Website: ms‑ins.com

Enquiry

If you have any questions or requests, you may complete the form

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Workshop list

Our partner workshops are here to provide you with professional expertise and skills.

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Hospital list
(OTA claim)

Be rest assured of your health and well-being and receive worry-free treatment with our healthcare partners.

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Workshop list

Choose from our list of partner workshops to receive quality repairs and replacements for your vehicle. Do check your insurance policy conditions to find out if your vehicle can be repaired in an authorised workshop or a general workshop.

  • Search by location
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    • Cilegon
    • Serang
    • Tangerang
    • Jakarta Barat
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    • Bekasi
    • Bogor
    • Depok
    • Karawang
    • Bandung
    • Cimahi
    • Cirebon
    • Sukabumi
    • Cianjur
    • Purwakarta
    • Garut
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    • Brebes
    • Tegal
    • Cilacap
    • Purbalingga
    • Purwokerto
    • Pekalongan
    • Semarang
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    • Yogyakarta
    • Kudus
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    • Surabaya
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    • Jember
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    • Labuhan Batu
    • Tebing Tinggi
    • Padang Sidempuan
    • Deli Serdang
    • Banda Aceh
    • Palembang
    • Lubuklinggau
    • Lahat
    • Ogan Komering Ulu
    • Batam
    • Padang
    • Bukittinggi
    • Bandar Lampung
    • Jambi
    • Muara Bungo
    • Pekanbaru
    • Duri
    • Dumai
    • Bengkulu
    • Rejang Lebong
    • Bangka Tengah
    • Samarinda
    • Balikpapan
    • Berau
    • Pontianak
    • Ketapang
    • Banjarmasin
    • Banjarbaru
    • Palangkaraya
    • Kotawaringin Timur
    • Tarakan
    • Makassar
    • Palopo
    • Parepare
    • Palu
    • Manado
    • Kotamobagu
    • Gorontalo
    • Ambon
    • Jayapura
    • Biak
    • Merauke
    • Timika
    • Nabire
    • Sorong
    • Manokwari
    • Batulicin

Cilegon

TUNAS TOYOTA - CILEGON
Jl. Raya Cilegon KM. 14, Cilegon
(AUTHORIZED TOYOTA)
KARYA AGUNG OTOMOTIF CILEGON (CV KARYA AGUNG MANDIRI)
Jl. KH. Ishak Link. Seneja No. 45, Cilegon
(GENERAL WORKSHOP)
CV ANUGRAH MOTOR
Jl. Raya Temu Putih No. 55, Kav. Blok C - Cilegon
(GENERAL WORKSHOP)
HONDA AUTO CILEGON (PT ANINDITA NIAGA GALANTRI BANTEN)
Jl. Raya Serang Cilegon No. 517, Cilegon
(AUTHORIZED HONDA)

Serang

AUTO2000 - SERANG
Jl. Raya Pandeglang KM. 6.5, Kampung Kramat, RT. 05/ 02, Desa Sukajaya, Curug, Serang
(AUTHORIZED TOYOTA)
KARYA AGUNG OTOMOTIF SERANG (PT SETIA KARYA BERSAMA)
Jl. Raya Serang - Jakarta KM. 06 No. 158, Serang
(GENERAL WORKSHOP)

Tangerang

AUTO2000 - PONDOK JAGUNG
Jl. Raya Serpong Km. 07, Serpong - Tangerang
(AUTHORIZED TOYOTA)
HONDA BSD (PT TRIMEGAH AUTO PLAZA)
Jl. Pahlawan Seribu, Commercial Business Disrict Lot. VIII No. 1 BSD, Tangerang Selatan - 15322
(AUTHORIZED HONDA)
MOTOREKO - SERPONG
Jl. Raya Serpong KM.7, No.32, Pakualam, Serpong
(AUTHORIZED SUZUKI)
HONDA PRADANA (PT AMBARA KARYA PRADANA)
Jl. Raden Saleh No.8, Karang Tengah,Tangerang
(AUTHORIZED HONDA)
HONDA BINTARO (PT GADING PRIMA PERKASA)
C,B,D 03 & 05 Blok A2 Kota Taman Bintaro Jaya Sektor VII Pondok Aren, Tangerang 15244
(AUTHORIZED HONDA)
MITSUBISHI TANGERANG (PT DIPO INTERNASIONAL PAHALA OTOMOTIF)
Jl. Daan Mogot No. 36, Tangerang
(AUTHORIZED MITSUBISHI)

Hospital list

Receive expert care and treatment at every step of your healthcare journey with our preferred partners.

  • Search by location
    • Search by location
    • Jakarta
    • Cikarang
    • Denpasar
    • Karawang
    • Surabaya
    • Siloam hospital group

Jakarta

J-Clinic
6th Fl. Wing C Pondok Indah Hospital, Jl. Metro Duta Kav. UE Pondok Indah Jakarta 12310
Phone 021 – 7657525 ext : 5203;
021-75816571 (JP)
Takenoko Medical Care (Pondok Indah Center)
Palma Tower, Mezanin floor Unit 1-3, Jl. RA Kartini II S Kav.6 Jakarta 12310
Phone 021 – 75930467 (JP);
021-75930468
Takenoko General Medical Service (24 Hours)
Apartment Sahid Sudirman Residence Lobby L03B & L05, Jl. Jendral Sudirman No. 86 Jakarta 10220
Phone 021-57853955;
021-57853958 (JP)
JKMC (Jakarta Kyoai Medical Center)
Wisma Keiai Prince 6th Floor, Jl. Jendral Sudirman Kav.3-4 Jakarta
Phone 021-5724330
MRCCC Siloam Hospital Semanggi
Semanggi Unit Japan , Gedung RS MRCCC Siloam Hospital Semanggi, Jl. Garnisun Kav 2-3 Karet Semanggi Setiabudi, Jakarta Selatan 12930
Phone 021-57974061

Cikarang

J-Clinic, Siloam Hospital Cikarang
Siloam Hospital Cikarang 1st Floor, Jl. M.H Thamrin Kav.105 Lippo Cikarang-Bekasi
Phone 021-8972684
JKMC Ejip
Gd. EJIP Center 2nd Floor Plot 3A Cikarang-Bekasi
Phone 021-89677310

Denpasar

JKMC - Bali
Jl.By Pass Ngurah Rai No.9 C Kuta Bali 80361
Phone 0361-766593
Takenoko Medical Care
Jl. Sunset Road No. 77A Ruko No.1 Kuta Bali 80361
Phone 0361-472 7288
Surya Husadha Hospital
Jl. Pulau Serangan No 7, Denpasar, Bali 80361.
Phone 0361-233787
Kasih Ibu Hospital
Jl. Teuku Umar No.120, Denpasar, Bali 80114
Phone 031-5993211

Karawang

JKMC Karawang Timur
Surya Cipta Square Lantai 2 Jl. Surya Utama Kav. C-1 ( Kawasan Industri Surya Cipta ) – Karawang 41363
Phone 021-30424007
JKMC Karawang Barat
Gedung Sentra KIIC Unit No. 40 Lt. 1, Kawasan Industri KIIC Desa Sakaluyu, Kec Teluk Jambe Timur. Karawang 41361
Phone 021-29569380

Surabaya

Mitra Keluarga Surabaya
Jl. Satelit Indah II, Darmo Satelit 60187 Surabaya
Phone 031-7345333
Premier Surabaya
Jl. Nginden Intan Barat Blok B Surabaya 60118
Phone 031-5993211

Siloam hospital group

Siloam Kebon Jeruk
Jl. Raya Perjuangan Kav.8 Kebon Jeruk Jakarta
Phone 021-2567 7888
Siloam Lippo Village
Jl. Siloam No. 6 Lippo Karawaci -Tangerang 15811
Phone 021-5460 055
Siloam Surabaya
Jl. Raya Gubeng 70 Surabaya 60281
Phone 031-5031 333
Siloam Denpasar
Jl. Sunset Road no. 818 Kuta – Badung, Bali
Phone 0361-779 900